A Process for Key Messaging During Disaster

I’ve written about the oft under-emphasized practice of assessing the characteristics of an effective message that stands out and increases the likelihood that what’s being said is also being heard. It’s a subject Brandon and I will cover with attendees of a workshop we’re hosting in April. For the rest of you communication ninjas, I […]

Crisis and Risk Communication and the Flint Water Crisis

I have to assume (from the fact that you’re reading this blog) that you, too, have been following the Flint, Mich., water crisis (#FlintWaterCrisis is a good place to start, if not). It has been changing every day and is a textbook example of a crisis and risk communication case study: a mid-sized, mostly poor, […]

How to Build a Virtual Toolbox for Disaster Response

If the blog had a “Free Bird” or – I dunno – “Margaritaville?” this year, it was this piece, coming in at #1 in our countdown of the Top 10 Most Read Pieces of 2015. Not necessarily a “one-hit wonder” kind of thing – more of a “show closer.” I wrote a slightly different version of […]

A New Guide for Public Information Officers

It was about this time two years ago that Paul and I talked and both said, “Hey. We should do a crisis communication blog. Or something.” History. This year-end countdown has been fun for me, because I get to look over what we’ve published that People. Like. You. Actually. Like. (I. Get. To. Make. Up. […]

Crisis Identification and Management

We are in the medal round for our year-end countdown of Top 10 Most Read Pieces of 2015 here on the blog. This bronze-winning piece was inspired by my philosophy coursework at Old Dominion University (Go Monarchs!). Really! I took a philosophy course on ethics and crisis communication, so it makes sense that I’d migrate […]

Social Media and Crisis: 6 Things You Should Do, 2 You Shouldn’t

Hey ho! Let’s go! Hey ho! Let’s go! We’re at #4 (that’s not a hashtag, that’s just a “number sign” [and then the number that comes after it]) in our countdown of the Top 10 Most Read Pieces of 2015 on the ol’ #CrisisComms blog (that. that was a hashtag). Have you ever read a […]