Disaster Response; the Public Info Officer’s Perspective (Part 2)

This is the second entry in a three-part series on what it’s like being deployed as a crisis incident public information officer. The first entry covered the preparatory phase of incident response operations, and this one covers what it’s like once on-scene at a particular incident. Public information officer Thomas McKenzie and crew immediately reported […]

Disaster Response; the Public Info Officer’s Perspective (Part 1)

This is the first entry in a three-part series on what it’s like being deployed as a crisis incident public information officer. This entry covers the preparatory phase of incident response operations. When I met up for coffee with my friend and colleague Thomas McKenzie a few weeks ago, his black backpack had a wavy, […]

21 Lessons Learned from SM SNAFUs

Last year I wrote about 10 things to consider when using SM (ok, it was mostly about Twitter) as a staple in your communication toolkit. I would consider this a companion post. Actually it was part of the “10 things post” but my buddy and post-partner, Paul, likes to break the goodness into smaller chunks from […]

Communicating When People Feel Threatened

I’ve been called on to communicate with people affected by oil spills, natural disasters and other critical incidents. What makes communicating to people affected by these sorts of events challenging is that they feel personally threatened by circumstances outside their control and by people they may not trust. This creates mental noise, which means information […]