Disaster Response; the Public Info Officer’s Perspective (Part 3)

This is the third entry in a three-part series on what it’s like being deployed as a crisis incident public information officer. The first entry covered the preparatory phase of incident response operations, and the second covered what it’s like once on-scene at an incident. This entry focuses on lessons learned from the incident. What […]

Disaster Response; the Public Info Officer’s Perspective (Part 2)

This is the second entry in a three-part series on what it’s like being deployed as a crisis incident public information officer. The first entry covered the preparatory phase of incident response operations, and this one covers what it’s like once on-scene at a particular incident. Public information officer Thomas McKenzie and crew immediately reported […]

Disaster Response; the Public Info Officer’s Perspective (Part 1)

This is the first entry in a three-part series on what it’s like being deployed as a crisis incident public information officer. This entry covers the preparatory phase of incident response operations. When I met up for coffee with my friend and colleague Thomas McKenzie a few weeks ago, his black backpack had a wavy, […]

21 Lessons Learned from SM SNAFUs

Last year I wrote about 10 things to consider when using SM (ok, it was mostly about Twitter) as a staple in your communication toolkit. I would consider this a companion post. Actually it was part of the “10 things post” but my buddy and post-partner, Paul, likes to break the goodness into smaller chunks from […]