A View from the Other Side: An Evacuated JIC Manager

  Allow us to introduce (and welcome) Sheri Benninghoven, APR, to The Crisis Communicator. Sheri is a Santa Barbara-based principal at SAE Communications and specializes in strategic and crisis communications planning, counsel and implementation for local governments and higher education institutions. In her past life she was a PIO for the city of Anaheim and the League of California […]

The Accidental PIO: 6 Things a Pipeline Crisis Communicator Learned about Initial Response

Note: Brandon and I are amped to introduce readers to another savvy contributor to The Crisis Communicator blog. Terri Larson is one of the only industry-side crisis comms ninjas I’ve met who’s actually logged time as an “Initial” Public Information Officer for a major spill response and did so as the Incident Command System gods […]

Communication Theories: The Elegant Mess of Human Speech

I learned from an early age that the sincere applications of “please” and “thank you” are the best tools with which to diffuse potentially hostile personal encounters on a day-to-day basis. That’s basic Jedi stuff. No one likes being stepped on or disrespected. (Especially not in public.) But smiling doesn’t get you very far when […]

ICS: The World’s Biggest Board Game (or, The Godzilla Contingency)

Game study is the study of games: the act of playing them, and the players and cultures surrounding them. It deals with all types of games throughout history and utilizes the tactics of anthropology, sociology and psychology while examining the design aspects of the game, the players in the game, and finally the role the […]