How to Build a City Joint Information System

Brandon and I don’t talk a whole about it on the blog but I think most readers know we have “day jobs” providing, “crisis communication strategies to the energy, maritime and government sectors that can be implemented immediately for response to any critical incident, that are compliant with any government-led response, and that are compatible […]

A View from the Other Side: An Evacuated JIC Manager

  Allow us to introduce (and welcome) Sheri Benninghoven, APR, to The Crisis Communicator. Sheri is a Santa Barbara-based principal at SAE Communications and specializes in strategic and crisis communications planning, counsel and implementation for local governments and higher education institutions. In her past life she was a PIO for the city of Anaheim and the League of California […]

Preparation Accounts for 90 Percent of Crisis Communication Success*

When Paul and I worked federal government communicator jobs, we had to be very careful not to endorse (or condemn!) organizations and products. Drilled into us. Became habit not to do so. Objectivity at all times, no opinion – just the facts – with our public-facing spokesmen personas. We’re not federal communicators anymore, so we’re […]

The Accidental PIO: 6 Things a Pipeline Crisis Communicator Learned about Initial Response

Note: Brandon and I are amped to introduce readers to another savvy contributor to The Crisis Communicator blog. Terri Larson is one of the only industry-side crisis comms ninjas I’ve met who’s actually logged time as an “Initial” Public Information Officer for a major spill response and did so as the Incident Command System gods […]

Communicating Care and Commitment: First Steps in Averting Crisis

I’d never heard of Lt. Gen. Jay Silveria, Superintendent of the U.S. Air Force Academy, before watching this video almost two weeks ago, but I can say this now – if he handles every potential (or real) crisis like he handled this one at the academy, he’s one of my new heroes. Just go ahead […]

Communication Theories: The Elegant Mess of Human Speech

I learned from an early age that the sincere applications of “please” and “thank you” are the best tools with which to diffuse potentially hostile personal encounters on a day-to-day basis. That’s basic Jedi stuff. No one likes being stepped on or disrespected. (Especially not in public.) But smiling doesn’t get you very far when […]