10 Crisis Communication Posts by Real Crisis Communicators

Soooo, for anyone paying attention, we kinda fell off the content creation wagon a little less than four years ago. We’ve practicing our chosen profession, just not writing a whole lot about it. I’d like to say we’ll get back to it in the coming year but I don’t really know. In the meantime, I’m […]

Unified Command releases an image showing booming locations as of May 2. The numbers in blue indicate where boom has been deployed and the numbers in green are planned deployments. (Illustration provided by Unified Command)

Transparency of Information is Great. So is Transparency of Operations.

This is the final piece this week here on the blog to commemorate ten years since the Deepwater Horizon offshore rig explosion and subsequent devastating oil spill in the Gulf of Mexico. If you’re reading this, I hope you’ll also consider reading the insightful pieces from my friends and colleagues Ana Visneski and Chris O’Neil, […]

Risk Comm 101: The 7-Part Comms Model

This is the last part in our basis risk communication series. In the last post, we touched on non-verbal communication, risk comparisons and negativity in communication. We’ll discuss a communication template that we really like, in this post, as well as provide some brief summaries of laws that require communication with the public in certain […]

Risk Comm 101: Non-Verbal Communication, Risk Comparisons & Negativity

This is part four in this series on basic risk communication, adapted from a U.S. Coast Guard student handbook on the subject. In the last post, we discussed the phenomenon of “perception is reality,” some outrage factors and how to communicate competence and build or maintain your trust and credibility with stakeholders. Here we’ll talk […]

Risk Comm 101: Perception is Reality, Hazard, Outrage, Etc.

Note: This is the third part in our basic risk communication series adapted from an old (not THAT old) U.S. Coast Guard student handbook on the subject. Don’t think of it as us re-packaging information (how dare you!), but as us bringing out the good china for you when you visit for supper. In our […]