Vigilance Vital for Established Crisis Comm Plans, Reputation

“A rat doesn’t care who you are or how nice your house is – if he wants to get in, he’s gonna get in,” my new friend, Mike, said to me the other day. Mike was being literal, not figurative. Mike gets rats – and squirrels and raccoons and who knows what else – out […]

SMEM vs. Cabin Fever

Millions of people have been affected by the blizzard that hit the U.S. Mid-Atlantic region during the weekend, with the storm’s after-effects still being felt days after the last snowflake fell. Here, in Virginia’s Hampton Roads region, schools and local government offices are closed, hazardous driving conditions persist on secondary roads and emergency managers are busy […]

“Run Hide Fight”: #SMEM During the Ohio State University Attack

When a then-unidentified man used his vehicle as a weapon on the campus of the Ohio State University Monday, then got out of it and attacked people with a knife, authorities acted quickly: both the first responders who stopped the violence within minutes and school officials responsible for ensuring the safety of students, faculty, staff […]

11 Preparedness Tips for Atlantic Hurricane Season

Atlantic hurricane season started today and lasts through November 30. The National Oceanic and Atmospheric Administration is predicting that there is a 70 percent chance for 10-16 named storms this year, with 1-4 of them being major hurricanes. If you live and work near the U.S. east or gulf coasts, or in the Caribbean, you should […]

Managing Negativity and Rumors During Crisis

A 9/11 researcher interviewed me the other day to ask questions about my personal and professional experience in Manhattan on that day. At one point, we talked a bit about the phenomenon of people coming up with alternate theories about the terrorist attacks. OK. I’ll just say it: He wanted to know what I think […]