Characteristics of Personal Messages vs. Staff-Written Messages

Friend, colleague and fellow professional communicator Chris Evanson sent me a note the other day with the suggestion for this piece – the importance of sometimes fighting the urge to use a staff-written statement to communicate with highly concerned people during times of crisis or emergency. Whether it’s delivered in writing, via media interview or […]

Public Information Officer Hurricane Response Lessons Learned

A couple of months ago Thomas McKenzie – friend, colleague and frequent contributor here – and I were kicking around ideas for adding a podcast element to this blog. Days later he was deployed to Houston, then Corpus Christi for about three weeks of Hurricane Harvey incident response work. During and after that deployment we […]

The Accidental PIO: 6 Things a Pipeline Crisis Communicator Learned about Initial Response

Note: Brandon and I are amped to introduce readers to another savvy contributor to The Crisis Communicator blog. Terri Larson is one of the only industry-side crisis comms ninjas I’ve met who’s actually logged time as an “Initial” Public Information Officer for a major spill response and did so as the Incident Command System gods […]