Social Media in Emergency Operations Blog Series: Why Integration is a Difference Maker

There are known knowns. These are things we know that we know. There are known unknowns. That is to say, there are things that we know we don’t know. But there are also unknown unknowns. There are things we don’t know we don’t know.” Note: Donald “Uncle Donnie” Rumsfeld said this during a Pentagon press […]

Social Media in Emergency Operations Blog Series: 3 Barriers to Integrating Social Media into Operations

Note: This is the second post in a series of what was initially intended to be two or three, discussing the challenges, practices and perceptions surrounding the holistic use of social media in response operations – from its more obvious application in public information to it’s potential for informing plans and decision making across the […]

Social Media in Emergency Operations Blog Series: Introduction

Full disclosure: I didn’t initially buy the social media hype as it gained more and more mainstream popularity years ago. I didn’t envision the role it might someday play in more practical matters, such as marketing, branding and stakeholder engagement. I figured it wouldn’t be much more than a novelty or a fad for its […]

Do you know them? Do they know you? Do they know what you offer?

(Editor’s Note: We’re very happy to welcome friend and colleague Robert Lanier to The Crisis Communicator blogger family. I first met Rob at a full-scale disaster response exercise in New Haven, Conn., in the late summer of 1998 [I think that was our first meeting? Rob?]. He was a few years into the job, but had […]

How to Build a City Joint Information System

Brandon and I don’t talk a whole about it on the blog but I think most readers know we have “day jobs” providing, “crisis communication strategies to the energy, maritime and government sectors that can be implemented immediately for response to any critical incident, that are compliant with any government-led response, and that are compatible […]

14 Lessons Learned to Make You a Better Leader

Note: This is not a leadership blog, per se. However (comma) we often write for people who must consider aspects of leadership – and followership – in much of what they do: organizational spokespeople, government public affairs specialists, regional incident management team public information officers, emergency managers, corporate communications professionals, public relations practitioners, university mass […]