Risk Comm 101: Non-Verbal Communication, Risk Comparisons & Negativity

This is part four in this series on basic risk communication, adapted from a U.S. Coast Guard student handbook on the subject. In the last post, we discussed the phenomenon of “perception is reality,” some outrage factors and how to communicate competence and build or maintain your trust and credibility with stakeholders. Here we’ll talk […]

Risk Comm 101: Perception is Reality, Hazard, Outrage, Etc.

Note: This is the third part in our basic risk communication series adapted from an old (not THAT old) U.S. Coast Guard student handbook on the subject. Don’t think of it as us re-packaging information (how dare you!), but as us bringing out the good china for you when you visit for supper. In our […]

Build Trust and Credibility with those Affected by Crisis

When you collaborate with other individuals or organizations to mitigate large, complex or ongoing crises, an important component of your communication is community involvement. Among the many facts that need to be disseminated to affected stakeholders during and after any crisis are the risks involved and how an incident management team is handling them. The […]