7 Steps to Building a Crisis Comms Plan

My recent series of posts covering the basics of crisis communications generated a few questions from pros who have the corporate comms thing wired, but would like to see more granularity on the mechanics of building a crisis comms program. You ask, we deliver. This post will expound on our 101 post, “Preparing for the […]

Information and Facts, Two Great Things that Go Great Together

In·for·ma·tion /infərˈmāSHən/ noun: knowledge that you get about someone or something; the communication or receiving of knowledge or intelligence. Fact /fakt/ noun: something that actually exists; reality; a truth verifiable from experience or observation. A common thread running through our profession is that the simplest of concepts are often overlooked or taken for granted. That’s bad news for organizations responding to emergencies and crises, (but good […]