Vigilance Vital for Established Crisis Comm Plans, Reputation

“A rat doesn’t care who you are or how nice your house is – if he wants to get in, he’s gonna get in,” my new friend, Mike, said to me the other day. Mike was being literal, not figurative. Mike gets rats – and squirrels and raccoons and who knows what else – out […]

On-Camera Interviews: Surviving the Black Circle

BLUF: When it comes to giving interviews, you can’t practice enough. In the course of my duties, I provide on-camera technique training to hazard response professionals several times a year. When I ask about their prior media experiences, the most common complaint is, “The media take my words out of context.” (Fair enough, more on […]

The Most Important Position in a Joint Information Center

Conventional response doctrine says that when staffing the Joint Information Center, the most qualified or experienced communicator in a unified response organization should fill the role of Public Information Officer – the 2nd most qualified fills the JIC Manager (or Assistant PIO) role and so on, so forth. But in our experience, the JIC Manager […]

ICS: The World’s Biggest Board Game (or, The Godzilla Contingency)

Game study is the study of games: the act of playing them, and the players and cultures surrounding them. It deals with all types of games throughout history and utilizes the tactics of anthropology, sociology and psychology while examining the design aspects of the game, the players in the game, and finally the role the […]

21 Tactics Spokespeople Use to Manage Tough Questions

We’re pretty excited to have a new contributor sharing his experience and research in the world of risk communication. Dr. Roger Miles was introduced to us via another contributor after they met while attending a course at the Harvard School of Public Health Roger teaches graduate level risk-related psychology at Cambridge University and the United […]

Recognizing a Crisis Before it Becomes a Crisis

It’s a well known (and accurate) adage among crisis managers that success in responding to crisis is 90 percent in the planning and preparation. I don’t know if I agree 100 percent with the 90 percent mark but it’s pretty close. What isn’t as commonly understood is that a considerable portion of that last 10 […]