Risk Comm 101: A Frame of Reference

NOTE: This is the first part in a series about – well – basic risk communication (hence the title!). It is adapted from an old (but surprisingly still-relevant) manual on the topic, assembled by the U.S. Coast Guard’s Public Information Assist Team (of which I was a proud member twice in my career). Found this […]

14 Lessons Learned to Make You a Better Leader

Note: This is not a leadership blog, per se. However (comma) we often write for people who must consider aspects of leadership – and followership – in much of what they do: organizational spokespeople, government public affairs specialists, regional incident management team public information officers, emergency managers, corporate communications professionals, public relations practitioners, university mass […]

Steal This Blog Post: The Crisis Communicator Complete Master Works

We turned four this week! Well, the blog turned four – “we” turn a decidedly larger number Saturday (which means you still have time to order something online and have it sent to me with express shipping. My favorite color is orange.). OK, enough of that. I’m here to commemorate the 4th Anniversary (birthday?) of […]

Podcast: Public Information for Hurricanes Harvey and Maria

Finally. As in, *finally* Thomas McKenzie’s and my schedules lined-up so we could talk about his back-to-back public information officer deployments for Hurricane Harvey, in Texas, and Hurricane Maria, in Puerto Rico, which I teased to you all last month here on the blog. Thomas and I spent a few minutes here (~28) talking about what […]

Characteristics of Personal Messages vs. Staff-Written Messages

Friend, colleague and fellow professional communicator Chris Evanson sent me a note the other day with the suggestion for this piece – the importance of sometimes fighting the urge to use a staff-written statement to communicate with highly concerned people during times of crisis or emergency. Whether it’s delivered in writing, via media interview or […]