Deepwater Horizon Lesson Learned: Managing Expectations to Maintain Trust and Credibility

Today marks 10 years since the Deepwater Horizon disaster. One key communication lesson from that seems to have been forgotten. Specifically, the lesson – Never let your leadership say something is under control or make statements that underestimate the impact of a disaster. No one likes a know-it-all, especially because in disasters the know-it-all is […]

flatten the curve

COVID-19 Visual Information on Twitter (Part 4)

Note: Started this collection March 17 (and went backwards from there, then forward, to assemble a lot of the VI I’d been seeing on Twitter regarding COVID-19, coronavirus, global pandemic – however you’d like to refer to this). The first page quickly filled up, and started loading slow, so I started page two to keep the viewing experience optimal. […]