The Better Way to Give Affected Masses Crisis Info

Here’s today’s public service announcement from me to you: if you have bad news or risk information to communicate to people affected by crisis, don’t ever (ever, ever, EVER) choose to hold a town hall meeting to do so. Some people look at me like I’m crazy when I say this – even veteran communicators – so […]

Build Trust and Credibility with those Affected by Crisis

When you collaborate with other individuals or organizations to mitigate large, complex or ongoing crises, an important component of your communication is community involvement. Among the many facts that need to be disseminated to affected stakeholders during and after any crisis are the risks involved and how an incident management team is handling them. The […]

Open Houses vs. Town Halls during Crises

The following may sound like a contentious view when you first read it, but I consider it a public service announcement when I write: if you have bad news or risk information to communicate to publics affected by your crisis, don’t ever (ever, ever, EVER) choose to hold a town hall meeting to do so. […]