An often overlooked crisis communications tool – which has more power than many people give it credit for – is the after action report (AAR), or “lessons learned report,” if that sounds more familiar. A well-written AAR has several inherent benefits: It provides your leadership with a clear picture of you/your team’s important incident actions. […]
Tag Archives: Joint Information Center
In the overall scheme of things, there’s two ways to manage crisis incident response, and the communications component that is part of it — just wing it and make it up as you go along, or take a systematic approach. I’ve witnessed both, and (spoiler alert!) the former might produce occasional successes (due, mostly, to […]
Paul and I have been talking a lot about this lately, and we realize that we’ve come to the point that we need more than the Internet to bridge a gap in our knowledge – we need YOU, fellow subject matter experts in emergency management, public information, crisis communications and/or disaster incident response to give […]
Public opinion has often driven operations during disaster incident response. Successfully establishing and operating a joint information center can make your incident management organization part of the conversation with a well-informed public; not doing so can put you “behind the story,” playing catch-up to rumors and misinformation. When multiple organizations are in the same fight to […]
The Crisis Communicator 