What “Dodging a Bullet” Looked Like, Katrina +10

Brando’s Note: Exactly 10 years ago today, Paul and one of our other team members, Chad, reported to U.S. Coast Guard Aviation Training Center Mobile, Ala., for hurricane response operations ahead of Katrina. After driving home from our base the day they arrived on-scene I did what any diligent U.S. Coast Guard officer would do – […]

Ten Years After: How Katrina Made Me a Better Crisis Responder

I’d love to change the world But, I don’t know what to do So, I’ll leave it up to you Note: This piece is the second of four we’ve put together for the 10-year anniversary of Katrina. Paul and I reported to the U.S. Coast Guard’s Public Information Assist Team the summer of 2005. Our team was in the disaster […]

6 Reasons New Orleans Loves the Coast Guard, 10 Years Later

Note: This was adapted from a piece published in March 2014, called “Silver Linings, Federal Response to Katrina,” and is the first of four pieces we’ve put together for the 10-year anniversary of Katrina. Brandon and I reported to the U.S. Coast Guard’s Public Information Assist Team the summer of 2005. Our team was in the disaster zone from […]

The Better Way to Give Affected Masses Crisis Info

Here’s today’s public service announcement from me to you: if you have bad news or risk information to communicate to people affected by crisis, don’t ever (ever, ever, EVER) choose to hold a town hall meeting to do so. Some people look at me like I’m crazy when I say this – even veteran communicators – so […]

No lesson today, just reflection

Today, much of the western world commemorates the sacrifices citizens made to keep it free. Whether you call it Veteran’s, Armistice, or Remembrance, it’s a day for reflection and gratitude. I plan to go to a small ceremony at Memorial Square here in downtown Annapolis, Md., blocks from the U.S. Naval Academy. Brandon is a guest of […]

Being in Lower Manhattan on 9/11

This is a slight departure from what we usually post on this site — it doesn’t contain any advice on how to better conduct crisis communications. But, one aim of this site is to make the world a better place one post at a time, so in that spirit I’m adding my voice to the […]