Social Media in Emergency Operations Blog Series: Why Integration is a Difference Maker

There are known knowns. These are things we know that we know. There are known unknowns. That is to say, there are things that we know we don’t know. But there are also unknown unknowns. There are things we don’t know we don’t know.” Note: Donald “Uncle Donnie” Rumsfeld said this during a Pentagon press […]

Social Media in Emergency Operations Blog Series: 3 Barriers to Integrating Social Media into Operations

Note: This is the second post in a series of what was initially intended to be two or three, discussing the challenges, practices and perceptions surrounding the holistic use of social media in response operations – from its more obvious application in public information to it’s potential for informing plans and decision making across the […]

Social Media in Emergency Operations Blog Series: Introduction

Full disclosure: I didn’t initially buy the social media hype as it gained more and more mainstream popularity years ago. I didn’t envision the role it might someday play in more practical matters, such as marketing, branding and stakeholder engagement. I figured it wouldn’t be much more than a novelty or a fad for its […]

SMEM vs. Cabin Fever

Millions of people have been affected by the blizzard that hit the U.S. Mid-Atlantic region during the weekend, with the storm’s after-effects still being felt days after the last snowflake fell. Here, in Virginia’s Hampton Roads region, schools and local government offices are closed, hazardous driving conditions persist on secondary roads and emergency managers are busy […]

“Run Hide Fight”: #SMEM During the Ohio State University Attack

When a then-unidentified man used his vehicle as a weapon on the campus of the Ohio State University Monday, then got out of it and attacked people with a knife, authorities acted quickly: both the first responders who stopped the violence within minutes and school officials responsible for ensuring the safety of students, faculty, staff […]

How to Build a Virtual Toolbox for Disaster Response

If the blog had a “Free Bird” or – I dunno – “Margaritaville?” this year, it was this piece, coming in at #1 in our countdown of the Top 10 Most Read Pieces of 2015. Not necessarily a “one-hit wonder” kind of thing – more of a “show closer.” I wrote a slightly different version of […]