A couple of months ago Thomas McKenzie – friend, colleague and frequent contributor here – and I were kicking around ideas for adding a podcast element to this blog. Days later he was deployed to Houston, then Corpus Christi for about three weeks of Hurricane Harvey incident response work. During and after that deployment we […]
When Paul and I worked federal government communicator jobs, we had to be very careful not to endorse (or condemn!) organizations and products. Drilled into us. Became habit not to do so. Objectivity at all times, no opinion – just the facts – with our public-facing spokesmen personas. We’re not federal communicators anymore, so we’re […]
Note: Brandon and I are amped to introduce readers to another savvy contributor to The Crisis Communicator blog. Terri Larson is one of the only industry-side crisis comms ninjas I’ve met who’s actually logged time as an “Initial” Public Information Officer for a major spill response and did so as the Incident Command System gods […]
I’d never heard of Lt. Gen. Jay Silveria, Superintendent of the U.S. Air Force Academy, before watching this video almost two weeks ago, but I can say this now – if he handles every potential (or real) crisis like he handled this one at the academy, he’s one of my new heroes. Just go ahead […]
When my team shows up, something has probably gone very wrong – but we’re at least equipped to deal with it.” I was the first one on the conference call. I hate conference calls. I jotted down the date and time in my notebook and a few things I wanted to ask while I waited […]
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