How to Build a City Joint Information System

March 21, 2018 · by Paul Rhynard | in Case Studies, Pro Tips | tagged Collaboration, effective communication, emergency communication, emergency management, incident communication, Joint Information, Public Information, Resiliency | Leave a comment

Brandon and I don’t talk a whole about it on the blog but I think most readers know we have “day jobs” providing, “crisis communication strategies to the energy, maritime and government sectors that can be implemented immediately for response to any critical incident, that are compliant with any government-led response, and that are compatible […]

The Accidental PIO: 6 Things a Pipeline Crisis Communicator Learned about Initial Response

October 17, 2017 · by Terri Larson, APR | in Case Studies, From the Field, Lessons Learned | tagged Environmental, Lesson Learned, Public Information, Public Relations, Thriving in the First 96 | Leave a comment

Note: Brandon and I are amped to introduce readers to another savvy contributor to The Crisis Communicator blog. Terri Larson is one of the only industry-side crisis comms ninjas I’ve met who’s actually logged time as an “Initial” Public Information Officer for a major spill response and did so as the Incident Command System gods […]

JIC Status Board Specialists: Librarians of Organized Chaos

January 1, 2017 · by Thomas McKenzie | in From the Field, Lessons Learned, Pro Tips | tagged Collaboration, Government Comms, ICS, incident communication, Joint Information Center, Public Information | 2 Comments

A Joint Information Center operating at full tilt is a precise and frantic thing: Information flows up through the phone lines in the form of complex questions, community queries and downright pointed accusations. Reports and notifications from the different cells of the Incident Command Post are routed through the Public Information Officer to the JIC […]

Steer Toward Right: After Action Reports and Lessons from the Field

December 8, 2016 · by Thomas McKenzie | in From the Field, Lessons Learned, Pro Tips | tagged Corporate Comms, emergency management, Government Comms, Joint Information Center, Lesson Learned, Operations, PIO, Planning, preparation, Public Information, Success Story | Leave a comment

Note: A brief introduction, since this is the first guest post (of many, we hope) from our friend and colleague Thomas McKenzie. Mac isn’t just a PIO, who spends a LOT of time in the field, but is a member of the U.S. Coast Guard’s elite Public Information Assist Team, which is a component of […]

11 Preparedness Tips for Atlantic Hurricane Season

June 1, 2016 · by brandon brewer | in From the Field, Lessons Learned, Pro Tips | tagged Corporate Comms, emergency communication, emergency management, Government Comms, Natural Disaster, Planning, preparation, Public Information, Resiliency, Risk Comms | Leave a comment

Atlantic hurricane season started today and lasts through November 30. The National Oceanic and Atmospheric Administration is predicting that there is a 70 percent chance for 10-16 named storms this year, with 1-4 of them being major hurricanes. If you live and work near the U.S. east or gulf coasts, or in the Caribbean, you should […]

Managing Negativity and Rumors During Crisis

March 1, 2016 · by brandon brewer | in Analysis, Lessons Learned | tagged community relations, crisis communication, emergency management, incident communication, Lesson Learned, Public Information, Risk Comms, Risk Communication | 1 Comment

A 9/11 researcher interviewed me the other day to ask questions about my personal and professional experience in Manhattan on that day. At one point, we talked a bit about the phenomenon of people coming up with alternate theories about the terrorist attacks. OK. I’ll just say it: He wanted to know what I think […]