The Accidental PIO: 6 Things a Pipeline Crisis Communicator Learned about Initial Response

Note: Brandon and I are amped to introduce readers to another savvy contributor to The Crisis Communicator blog. Terri Larson is one of the only industry-side crisis comms ninjas I’ve met who’s actually logged time as an “Initial” Public Information Officer for a major spill response and did so as the Incident Command System gods […]

Crisis and Risk Communication and the Flint Water Crisis

I have to assume (from the fact that you’re reading this blog) that you, too, have been following the Flint, Mich., water crisis (#FlintWaterCrisis is a good place to start, if not). It has been changing every day and is a textbook example of a crisis and risk communication case study: a mid-sized, mostly poor, […]

Death, Taxes, Crisis in 2014

This past year reinforced the ongoing need for solid crisis management strategy and communication planning, regardless of what your organization does. I didn’t attribute this quote because in our community, as far as I can tell, this is essentially a cliché. It’s cliché because if my great, great grand pappy (conceptually pictured here) were a […]

The LeBron Machine, Personal Branding and Storytelling

Personal branding, and the reputation management that goes along with it, is a continual process that follows the same formula – in a broad sense – as when the craft is applied to the corporate world. You create an identity that is easy for stakeholders to recognize and understand, then maintain and grow it through more […]

Guns, Drinking Water and Antiterrorism in the Midwest

tl;dr – If there’s a possibility that something your organization is about to do will lead to perceived risks from stakeholders outside the organization, you need to have a risk communication and outreach plan in place before going forward with your operational plan. Americans used the phrase “the new normalcy” to describe how things had […]

The #HoCoPolice and the #ColumbiaMall Shooting

There has been a shooting incident at the Columbia mall. No additional details yet. PIO en route. Will update ASAP. — Howard County Police (@HCPDNews) January 25, 2014 Following crisis news in real time is nothing new. Orson Welles proved – at least in theory – in 1938, with his hour-long radio adaptation of War […]