How to Build a City Joint Information System

March 21, 2018 · by Paul Rhynard | in Case Studies, Pro Tips | tagged Collaboration, effective communication, emergency communication, emergency management, incident communication, Joint Information, Public Information, Resiliency | Leave a comment

Brandon and I don’t talk a whole about it on the blog but I think most readers know we have “day jobs” providing, “crisis communication strategies to the energy, maritime and government sectors that can be implemented immediately for response to any critical incident, that are compliant with any government-led response, and that are compatible […]

A View from the Other Side: An Evacuated JIC Manager

January 17, 2018 · by Sheri Benninghoven, APR | in Analysis, Case Studies, From the Field, In the News, Lessons Learned | tagged Joint Information Center, Lesson Learned, Natural Disaster | Leave a comment

Allow us to introduce (and welcome) Sheri Benninghoven, APR, to The Crisis Communicator. Sheri is a Santa Barbara-based principal at SAE Communications and specializes in strategic and crisis communications planning, counsel and implementation for local governments and higher education institutions. In her past life she was a PIO for the city of Anaheim and the League of California […]

The Accidental PIO: 6 Things a Pipeline Crisis Communicator Learned about Initial Response

October 17, 2017 · by Terri Larson, APR | in Case Studies, From the Field, Lessons Learned | tagged Environmental, Lesson Learned, Public Information, Public Relations, Thriving in the First 96 | Leave a comment

Note: Brandon and I are amped to introduce readers to another savvy contributor to The Crisis Communicator blog. Terri Larson is one of the only industry-side crisis comms ninjas I’ve met who’s actually logged time as an “Initial” Public Information Officer for a major spill response and did so as the Incident Command System gods […]

Crisis and Risk Communication and the Flint Water Crisis

January 25, 2016 · by brandon brewer | in Analysis, Case Studies, In the News | tagged crisis communication, crisis management, Environmental, Government Comms, Here We Go Again, Perception is Reality, Risk Comms, Risk Communication, What Not to Do | Leave a comment

I have to assume (from the fact that you’re reading this blog) that you, too, have been following the Flint, Mich., water crisis (#FlintWaterCrisis is a good place to start, if not). It has been changing every day and is a textbook example of a crisis and risk communication case study: a mid-sized, mostly poor, […]

Death, Taxes, Crisis in 2014

January 2, 2015 · by Paul Rhynard | in Case Studies, From the Field, Pro Tips | tagged Crisis Comms 101, crisis communication, crisis management, emergency communication, emergency management, Government Comms, Planning, Public Information, SMEM, The Fundamentals | Leave a comment

This past year reinforced the ongoing need for solid crisis management strategy and communication planning, regardless of what your organization does. I didn’t attribute this quote because in our community, as far as I can tell, this is essentially a cliché. It’s cliché because if my great, great grand pappy (conceptually pictured here) were a […]

The LeBron Machine, Personal Branding and Storytelling

July 24, 2014 · by brandon brewer | in Case Studies, In the News | tagged Lesson Learned, Perception is Reality, personal brand, personal branding, Public Relations, reputation management, storytelling | Leave a comment

Personal branding, and the reputation management that goes along with it, is a continual process that follows the same formula – in a broad sense – as when the craft is applied to the corporate world. You create an identity that is easy for stakeholders to recognize and understand, then maintain and grow it through more […]