How to Build a City Joint Information System

Brandon and I don’t talk a whole about it on the blog but I think most readers know we have “day jobs” providing, “crisis communication strategies to the energy, maritime and government sectors that can be implemented immediately for response to any critical incident, that are compliant with any government-led response, and that are compatible […]

A View from the Other Side: An Evacuated JIC Manager

  Allow us to introduce (and welcome) Sheri Benninghoven, APR, to The Crisis Communicator. Sheri is a Santa Barbara-based principal at SAE Communications and specializes in strategic and crisis communications planning, counsel and implementation for local governments and higher education institutions. In her past life she was a PIO for the city of Anaheim and the League of California […]

The Accidental PIO: 6 Things a Pipeline Crisis Communicator Learned about Initial Response

Note: Brandon and I are amped to introduce readers to another savvy contributor to The Crisis Communicator blog. Terri Larson is one of the only industry-side crisis comms ninjas I’ve met who’s actually logged time as an “Initial” Public Information Officer for a major spill response and did so as the Incident Command System gods […]

Crisis and Risk Communication and the Flint Water Crisis

I have to assume (from the fact that you’re reading this blog) that you, too, have been following the Flint, Mich., water crisis (#FlintWaterCrisis is a good place to start, if not). It has been changing every day and is a textbook example of a crisis and risk communication case study: a mid-sized, mostly poor, […]

Death, Taxes, Crisis in 2014

This past year reinforced the ongoing need for solid crisis management strategy and communication planning, regardless of what your organization does. I didn’t attribute this quote because in our community, as far as I can tell, this is essentially a cliché. It’s cliché because if my great, great grand pappy (conceptually pictured here) were a […]

The LeBron Machine, Personal Branding and Storytelling

Personal branding, and the reputation management that goes along with it, is a continual process that follows the same formula – in a broad sense – as when the craft is applied to the corporate world. You create an identity that is easy for stakeholders to recognize and understand, then maintain and grow it through more […]