Open Houses vs. Town Halls during Crises

The following may sound like a contentious view when you first read it, but I consider it a public service announcement when I write: if you have bad news or risk information to communicate to publics affected by your crisis, don’t ever (ever, ever, EVER) choose to hold a town hall meeting to do so. […]

Just Give Me the Bad News, Already

If you’re a crisis communicator, you routinely have bad news to give people who are affected by the latest disaster. In the midst of responding to crisis, your job is to build and/or maintain people’s trust and credibility in you and your organization’s abilities. Being transparent with bad news – while telling people what you’re […]

Include SM SNAFUs In Your Crisis Comms Planning

“Concealed within his fortress, the lord of Mordor sees all. His gaze pierces cloud, shadow, earth, and flesh. You know of what I speak, Gandalf: a great Eye, lidless, wreathed in flame.” – The Lord of the Rings: The Fellowship of the Ring (film version) tl;dr — Identifying lessons learned and gaining knowledge from them […]