A Model for Aligning Key Internal Resources Before Crisis

Please welcome Kjell Brataas, a native Norwegian residing just outside of Oslo, serving as a senior communication advisor with Norway’s Ministry of Transportation. Kjell cut his crisis comms teeth on some devastating events, such as the Indian Ocean tsunami in 2004, in which 84 Norwegians died, and the 2011 terrorist attacks in Oslo and on […]

21 Tactics Spokespeople Use to Manage Tough Questions

We’re pretty excited to have a new contributor sharing his experience and research in the world of risk communication. Dr. Roger Miles was introduced to us via another contributor after they met while attending a course at the Harvard School of Public Health Roger teaches graduate level risk-related psychology at Cambridge University and the United […]

SMEM vs. Cabin Fever

Millions of people have been affected by the blizzard that hit the U.S. Mid-Atlantic region during the weekend, with the storm’s after-effects still being felt days after the last snowflake fell. Here, in Virginia’s Hampton Roads region, schools and local government offices are closed, hazardous driving conditions persist on secondary roads and emergency managers are busy […]

Steer Toward Right: After Action Reports and Lessons from the Field

Note: A brief introduction, since this is the first  guest post (of many, we hope) from our friend and colleague Thomas McKenzie. Mac isn’t just a PIO, who spends a LOT of time in the field, but is a member of the U.S. Coast Guard’s elite Public Information Assist Team, which is a component of […]

11 Preparedness Tips for Atlantic Hurricane Season

Atlantic hurricane season started today and lasts through November 30. The National Oceanic and Atmospheric Administration is predicting that there is a 70 percent chance for 10-16 named storms this year, with 1-4 of them being major hurricanes. If you live and work near the U.S. east or gulf coasts, or in the Caribbean, you should […]

Crisis Identification and Management

We are in the medal round for our year-end countdown of Top 10 Most Read Pieces of 2015 here on the blog. This bronze-winning piece was inspired by my philosophy coursework at Old Dominion University (Go Monarchs!). Really! I took a philosophy course on ethics and crisis communication, so it makes sense that I’d migrate […]