The Accidental PIO: Karma is a Bee-eye-itch … But a Good Teacher

I was a really sneaky TV news photog. The shot was more important than anything else and my only job was to get the shot that would help tell a story. You know the kind, right? Always trying to go off on their own to get the shot that’s in their head. Pretending to listen […]

Denying Your Organization’s Issues Can Lead to Crisis

Paul wrote about the difference between issues and emergencies in one part of our Crisis Comms 101 series, and he defined issues because they’re, “… a ‘base element’ (which are) the fertile ground from which crises grow.” If your organization has unresolved issues that are the source of concern, confusion or anger amongst your stakeholders, one of […]

Crisis and Risk Communication and the Flint Water Crisis

I have to assume (from the fact that you’re reading this blog) that you, too, have been following the Flint, Mich., water crisis (#FlintWaterCrisis is a good place to start, if not). It has been changing every day and is a textbook example of a crisis and risk communication case study: a mid-sized, mostly poor, […]

Social Media and Crisis: 6 Things You Should Do, 2 You Shouldn’t

Hey ho! Let’s go! Hey ho! Let’s go! We’re at #4 (that’s not a hashtag, that’s just a “number sign” [and then the number that comes after it]) in our countdown of the Top 10 Most Read Pieces of 2015 on the ol’ #CrisisComms blog (that. that was a hashtag). Have you ever read a […]

Katrina’s Environmental Catastrophe (That You Probably Never Heard Of)

Note: This piece is the last of four we’ve put together for the 10-year anniversary of Katrina. Paul and I reported to the U.S. Coast Guard’s Public Information Assist Team the summer of 2005. Our team was in the disaster zone from Aug. 28, the day before landfall, until Feb. 8.  It’s difficult to celebrate any kind of “anniversary” for the recovery phase […]

Social Media and Crisis: 6 Things You Should Do, 2 You Shouldn’t

“Do as I say, not as I do.” I jabbed a man in the eye with a flash drive once for saying that. I prefer, “Do as I say, do as I do,” or, “Don’t do what I don’t do, don’t do what I don’t say.” (wait, what?) What was I getting ready to talk about? […]