Managing Negativity and Rumors During Crisis

A 9/11 researcher interviewed me the other day to ask questions about my personal and professional experience in Manhattan on that day. At one point, we talked a bit about the phenomenon of people coming up with alternate theories about the terrorist attacks. OK. I’ll just say it: He wanted to know what I think […]

Crisis and Risk Communication and the Flint Water Crisis

I have to assume (from the fact that you’re reading this blog) that you, too, have been following the Flint, Mich., water crisis (#FlintWaterCrisis is a good place to start, if not). It has been changing every day and is a textbook example of a crisis and risk communication case study: a mid-sized, mostly poor, […]

Crisis Identification and Management

We are in the medal round for our year-end countdown of Top 10 Most Read Pieces of 2015 here on the blog. This bronze-winning piece was inspired by my philosophy coursework at Old Dominion University (Go Monarchs!). Really! I took a philosophy course on ethics and crisis communication, so it makes sense that I’d migrate […]

Crisis Communication and the Golden Mean

Here’s a good thought experiment you can conduct from the comfort of your well-appointed office (that may or may not smell of rich mahogany), your 12 square feet of space in a cube farm, your couch or from wherever it is you are reading this post: make a list of all the times you’ve told […]

5 Things Every College Comms Major Should Hear

This spring I filled in as an affiliate professor, teaching Intro to Public Relations, at Loyola University in Baltimore. The department chair seemed sheepish at the prospect of asking someone with my experience to teach the basics to freshmen, “I understand this may be rudimentary and not very interesting for you, but we could use […]

Death, Taxes, Crisis in 2014

This past year reinforced the ongoing need for solid crisis management strategy and communication planning, regardless of what your organization does. I didn’t attribute this quote because in our community, as far as I can tell, this is essentially a cliché. It’s cliché because if my great, great grand pappy (conceptually pictured here) were a […]