If you’re a crisis communicator, you routinely have bad news to give people who are affected by the latest disaster. In the midst of responding to crisis, your job is to build and/or maintain people’s trust and credibility in you and your organization’s abilities. Being transparent with bad news – while telling people what you’re […]
Tag Archives: issues management
As I’ve said many times before, “crisis happens” (bumper stickers are at the printers.) We can’t stop or even control it when it starts, but we can take steps to contain and mitigate the kind of long term impact that make crisis so dangerous. In previous “101” posts I wrote about recognizing, preparing for and […]
This is the first of five posts outlining what crisis comms managers see when a crisis is looming, in terms any organizational manager will understand. Identifying crisis in the early stages vastly improves the odds of coming out on the other end merely licking a few wounds, as opposed to a one-way trip to the […]
The Crisis Communicator 