If you’re just joining us, do not adjust your dial! You *are* in the right place. We’re counting down (and re-posting, etc.) our Top 10 Most Read Pieces of the year. #9 is a little Inception-like, since this countdown of the blog’s Greatest Hits is a walk down memory lane (and this post was a […]
Wow. 2015 sure happened, didn’t it? In the spirit of this season of giving, Paul and I are counting down (and re-sharing, re-posting, re-tweeting, re-facebooking, etc., etc.) our Top 10 Most Read Pieces (look at all those caps!) from this year of the Crisis Communicator blog. We’re continuously blown away by how many people visit […]
With all the practices and pitfalls of communicating during crisis, few things are more fundamentally important to effective communication than expressing sincere empathy to those affected. Yet somehow genuine expressions of empathy during crisis and critical incidents are rare. Don’t get me wrong, I see and hear no shortage of canned, cliché, box-checking statements but […]
A public information officer colleague returned from a recent disaster incident deployment and gave me the lowdown on how the job went. Turned out it could’ve been better! A particular low point for my friend came when he was demobilizing and had a short exit interview/debrief with the incident commander, focusing on his team’s contributions. […]
Note: This piece is the last of four we’ve put together for the 10-year anniversary of Katrina. Paul and I reported to the U.S. Coast Guard’s Public Information Assist Team the summer of 2005. Our team was in the disaster zone from Aug. 28, the day before landfall, until Feb. 8. It’s difficult to celebrate any kind of “anniversary” for the recovery phase […]
The Crisis Communicator 