Disaster Response; the Public Info Officer’s Perspective (Part 1)

This is the first entry in a three-part series on what it’s like being deployed as a crisis incident public information officer. This entry covers the preparatory phase of incident response operations. When I met up for coffee with my friend and colleague Thomas McKenzie a few weeks ago, his black backpack had a wavy, […]

Crisis Communications Job Aids for Your Next Incident

In the overall scheme of things, there’s two ways to manage crisis incident response, and the communications component that is part of it — just wing it and make it up as you go along, or take a systematic approach. I’ve witnessed both, and (spoiler alert!) the former might produce occasional successes (due, mostly, to […]

Building a Joint Information Center

Public opinion has often driven operations during disaster incident response. Successfully establishing and operating a joint information center can make your incident management organization part of the conversation with a well-informed public; not doing so can put you “behind the story,” playing catch-up to rumors and misinformation. When multiple organizations are in the same fight to […]

Collaborative Crisis Communications: The Steps

This post should really be titled “If You’re Not Collaborating With Others During a Crisis Situation, You Need to Rewrite Your Crisis Plan.” Of course, if that particularly wordy title appeared in the editorial queue, I’d get one of those calls from Paul. Here’s the thing about being at the center of a crisis – […]