A Control Test for Public Information Officers

Calling all Public Information Officer types who feel the never-ending urge to keep our finger on the button overseeing everything and everyone. All the time. Be honest and admit it. Being in control is fun (fun, yeah, I think that’s the right word,) but we should have a little talk … because being a PIO […]

Steer Toward Right: After Action Reports and Lessons from the Field

Note: A brief introduction, since this is the first  guest post (of many, we hope) from our friend and colleague Thomas McKenzie. Mac isn’t just a PIO, who spends a LOT of time in the field, but is a member of the U.S. Coast Guard’s elite Public Information Assist Team, which is a component of […]

Disaster Response; the Public Info Officer’s Perspective (Part 1)

Crude oil train accidents in North America have been making headlines the last few years and early this year I “debriefed” my public information officer friend, Thomas, after he returned from a deployment to one of these incidents. He and his crisis communication team had some challenges, to say the least. This piece comes in […]

Disaster Response; the Public Info Officer’s Perspective (Part 3)

This is the third entry in a three-part series on what it’s like being deployed as a crisis incident public information officer. The first entry covered the preparatory phase of incident response operations, and the second covered what it’s like once on-scene at an incident. This entry focuses on lessons learned from the incident. What […]

Disaster Response; the Public Info Officer’s Perspective (Part 2)

This is the second entry in a three-part series on what it’s like being deployed as a crisis incident public information officer. The first entry covered the preparatory phase of incident response operations, and this one covers what it’s like once on-scene at a particular incident. Public information officer Thomas McKenzie and crew immediately reported […]

Disaster Response; the Public Info Officer’s Perspective (Part 1)

This is the first entry in a three-part series on what it’s like being deployed as a crisis incident public information officer. This entry covers the preparatory phase of incident response operations. When I met up for coffee with my friend and colleague Thomas McKenzie a few weeks ago, his black backpack had a wavy, […]