Crisis Identification and Management

We are in the medal round for our year-end countdown of Top 10 Most Read Pieces of 2015 here on the blog. This bronze-winning piece was inspired by my philosophy coursework at Old Dominion University (Go Monarchs!). Really! I took a philosophy course on ethics and crisis communication, so it makes sense that I’d migrate […]

Disaster Response; the Public Info Officer’s Perspective (Part 1)

Crude oil train accidents in North America have been making headlines the last few years and early this year I “debriefed” my public information officer friend, Thomas, after he returned from a deployment to one of these incidents. He and his crisis communication team had some challenges, to say the least. This piece comes in […]

How to Open Your House

We’re in the midst of counting down the blog’s greatest hits, with the Top 10 Most Read Pieces of 2015. We’ve got a thing for conducting productive community relations during crises, so it’s nice to see that this entry from guest blogger extraordinaire Mariana O’Leary was well-received when we published it a few months ago. […]

How to Open Your House

Think of what it would take to throw a large wedding, where the entire town is invited, in a short amount of time. You’ll need a team to divide and conquer the following:

Disaster Response; the Public Info Officer’s Perspective (Part 1)

This is the first entry in a three-part series on what it’s like being deployed as a crisis incident public information officer. This entry covers the preparatory phase of incident response operations. When I met up for coffee with my friend and colleague Thomas McKenzie a few weeks ago, his black backpack had a wavy, […]

Communicating When People Feel Threatened

I’ve been called on to communicate with people affected by oil spills, natural disasters and other critical incidents. What makes communicating to people affected by these sorts of events challenging is that they feel personally threatened by circumstances outside their control and by people they may not trust. This creates mental noise, which means information […]