10 Crisis Comms Planning Tips for Hurricane Season

Atlantic hurricane season starts June 1 (apparently, Ana didn’t get the memo), and U.S. National Hurricane Preparedness Week is May 24-30. If you live and work near the U.S. east or gulf coasts, or in the Caribbean, preparedness week is a good time not only to make sure that you’re prepared in general, but also that you’re prepared […]

Simple Communication Practices for Complex Incidents

At times, a simple incident – whether it be small or large – can become complex quickly, and require more from professional communicators than is the norm for mitigating disaster through their work with the community and media. What makes an incident complex? An increasing magnitude of the incident or larger scope of area and […]

Who is Reaching Out to You Before Disaster Strikes?

The Tampa Tribune published an article Sunday – the first day of Atlantic hurricane season – highlighting how federal and local response and recovery agencies have taken to social media in the last few years to communicate hazards to the public. The article’s author, Keith Morelli, notes: “Social media has quietly taken over as the […]

Tune-up Your Comms Plan During National Hurricane Preparedness Week

Atlantic hurricane season starts June 1, and U.S. National Hurricane Preparedness Week is May 25-31. If you live and work near the U.S. east or gulf coasts, or in the Caribbean, preparedness week is a good time not only to make sure that you’re prepared in general, but also that you’re prepared to conduct crisis communications in […]

Building a Joint Information Center

Public opinion has often driven operations during disaster incident response. Successfully establishing and operating a joint information center can make your incident management organization part of the conversation with a well-informed public; not doing so can put you “behind the story,” playing catch-up to rumors and misinformation. When multiple organizations are in the same fight to […]