ICS: The World’s Biggest Board Game (or, The Godzilla Contingency)

Game study is the study of games: the act of playing them, and the players and cultures surrounding them. It deals with all types of games throughout history and utilizes the tactics of anthropology, sociology and psychology while examining the design aspects of the game, the players in the game, and finally the role the […]

21 Tactics Spokespeople Use to Manage Tough Questions

We’re pretty excited to have a new contributor sharing his experience and research in the world of risk communication. Dr. Roger Miles was introduced to us via another contributor after they met while attending a course at the Harvard School of Public Health Roger teaches graduate level risk-related psychology at Cambridge University and the United […]

Recognizing a Crisis Before it Becomes a Crisis

It’s a well known (and accurate) adage among crisis managers that success in responding to crisis is 90 percent in the planning and preparation. I don’t know if I agree 100 percent with the 90 percent mark but it’s pretty close. What isn’t as commonly understood is that a considerable portion of that last 10 […]

Joint Information Center Management: Equal Parts Ringmaster, Octopus, Psychic

Howdy Folks! It’s a brand new day here in Crisis Commsville, and you’ve just been named Public Information Officer (PIO) of a large-scale incident. Congrats! Hopefully, your first job isn’t tearing the dust-covered shrink-wrap off that ol’ Joint Information Center (JIC) Model. Okay, now what? Let me guess … your phones are ringing incessantly and […]

Four characteristics of effective messages

Happy Monday! We’re continuing our countdown of the Top 10 Most Read Pieces of 2015, and we’re halfway to number 1. Coming in at #5 is this piece Paul published almost a year ago, which has been a regular landing spot since then for people visiting the blog. Probably because it’s really good. Enjoy, and […]