Instant Communications and the Crisis Messaging Model

  There has been a confirmed shooting at the Columbia mall. a PIO will be on scene shortly. No updates or new details yet. — Howard County Police (@HCPDNews) January 25, 2014 I recently spoke at a two-day all-hazard crisis incident response seminar in Berkeley, Calif., titled, “Thriving in the First 96 Hours.” Among other […]

Communications as Failure in Crisis Response

If there's bad news, get it out as quickly as possible. And quick turnarounds are easier with a plan. #crisiscomms http://t.co/7KKNIhjpKf — Irene Bakaric (@mediaprep) April 1, 2014 I recently spoke at a two-day all-hazard crisis incident response seminar in Berkeley, Calif., titled, “Thriving in the First 96 Hours.” Among other activities, I took part […]

How Crisis Communicators Can Leverage SM Info Flow

  Yours truly. RT @NYPDnews: Do you have a photo w/ a member of the NYPD? Tweet us & tag it #myNYPD. pic.twitter.com/olAxGgU4Hs — Justin Wedes (@justinwedes) April 22, 2014 I recently spoke at a two-day all-hazard crisis incident response seminar in Berkeley, Calif., titled, “Thriving in the First 96 Hours.” Among other activities, I […]

Build Trust and Credibility with those Affected by Crisis

When you collaborate with other individuals or organizations to mitigate large, complex or ongoing crises, an important component of your communication is community involvement. Among the many facts that need to be disseminated to affected stakeholders during and after any crisis are the risks involved and how an incident management team is handling them. The […]

The LeBron Machine, Personal Branding and Storytelling

Personal branding, and the reputation management that goes along with it, is a continual process that follows the same formula – in a broad sense – as when the craft is applied to the corporate world. You create an identity that is easy for stakeholders to recognize and understand, then maintain and grow it through more […]