Here’s today’s public service announcement from me to you: if you have bad news or risk information to communicate to people affected by crisis, don’t ever (ever, ever, EVER) choose to hold a town hall meeting to do so. Some people look at me like I’m crazy when I say this – even veteran communicators – so […]
Category Archives: Historical Cases
Today, much of the western world commemorates the sacrifices citizens made to keep it free. Whether you call it Veteran’s, Armistice, or Remembrance, it’s a day for reflection and gratitude. I plan to go to a small ceremony at Memorial Square here in downtown Annapolis, Md., blocks from the U.S. Naval Academy. Brandon is a guest of […]
This is a slight departure from what we usually post on this site — it doesn’t contain any advice on how to better conduct crisis communications. But, one aim of this site is to make the world a better place one post at a time, so in that spirit I’m adding my voice to the […]
At times, a simple incident – whether it be small or large – can become complex quickly, and require more from professional communicators than is the norm for mitigating disaster through their work with the community and media. What makes an incident complex? An increasing magnitude of the incident or larger scope of area and […]
An often overlooked crisis communications tool – which has more power than many people give it credit for – is the after action report (AAR), or “lessons learned report,” if that sounds more familiar. A well-written AAR has several inherent benefits: It provides your leadership with a clear picture of you/your team’s important incident actions. […]
The Crisis Communicator 