Paul wrote about the difference between issues and emergencies in one part of our Crisis Comms 101 series, and he defined issues because they’re, “… a ‘base element’ (which are) the fertile ground from which crises grow.” If your organization has unresolved issues that are the source of concern, confusion or anger amongst your stakeholders, one of […]
Category Archives: Lessons Learned
It was about this time two years ago that Paul and I talked and both said, “Hey. We should do a crisis communication blog. Or something.” History. This year-end countdown has been fun for me, because I get to look over what we’ve published that People. Like. You. Actually. Like. (I. Get. To. Make. Up. […]
Crude oil train accidents in North America have been making headlines the last few years and early this year I “debriefed” my public information officer friend, Thomas, after he returned from a deployment to one of these incidents. He and his crisis communication team had some challenges, to say the least. This piece comes in […]
This week and next we’re counting down (and re-posting, etc.) our Top 10 Most Read Pieces of the year. Tie a big bow on 2015, give it away at the office holiday party and get ready for 2016. That kind of thing. Number 8 in the countdown is one of my favorites from the year […]
If you’re just joining us, do not adjust your dial! You *are* in the right place. We’re counting down (and re-posting, etc.) our Top 10 Most Read Pieces of the year. #9 is a little Inception-like, since this countdown of the blog’s Greatest Hits is a walk down memory lane (and this post was a […]
The Crisis Communicator 