Wow. 2015 sure happened, didn’t it? In the spirit of this season of giving, Paul and I are counting down (and re-sharing, re-posting, re-tweeting, re-facebooking, etc., etc.) our Top 10 Most Read Pieces (look at all those caps!) from this year of the Crisis Communicator blog. We’re continuously blown away by how many people visit […]
Category Archives: Pro Tips
With all the practices and pitfalls of communicating during crisis, few things are more fundamentally important to effective communication than expressing sincere empathy to those affected. Yet somehow genuine expressions of empathy during crisis and critical incidents are rare. Don’t get me wrong, I see and hear no shortage of canned, cliché, box-checking statements but […]
I just did the math, and Paul and I – combined – regularly use about 15 social media accounts, spread out amongst five different platforms (almost makes me feel exhausted to see those numbers on the screen, but we regulate use!). We contribute to corporate accounts, maintain personal accounts to interact with friends and family, […]
It’s 4th and goal, you’ve got the ball, there’s 5 seconds left in the game and your team is down by three. The coach sends you in from the sidelines with the final play of the game, confident that it’ll be a success and lead to victory. You get to the huddle, but decide you […]
Here’s a good thought experiment you can conduct from the comfort of your well-appointed office (that may or may not smell of rich mahogany), your 12 square feet of space in a cube farm, your couch or from wherever it is you are reading this post: make a list of all the times you’ve told […]
The Crisis Communicator 