The first post in our “Crisis Comms 101” series laid out the sucky outcomes of a poorly-managed crisis. The outcomes include long-term loss of credibility, confidence and, ultimately, the loss of support required to do what your organization does, whether it be a charity, a government agency or Fortune 500 company. In the posts that […]
Tag Archives: crisis communication
As I’ve said many times before, “crisis happens” (bumper stickers are at the printers.) We can’t stop or even control it when it starts, but we can take steps to contain and mitigate the kind of long term impact that make crisis so dangerous. In previous “101” posts I wrote about recognizing, preparing for and […]
Crisis happens. I don’t think that’s a bumper sticker yet, but it should be. A manager who can anticipate the things that can go wrong and has a plan for them is way ahead of the curve. You don’t have to know when and where crisis might strike in order to formulate a plan. You […]
This is the first of five posts outlining what crisis comms managers see when a crisis is looming, in terms any organizational manager will understand. Identifying crisis in the early stages vastly improves the odds of coming out on the other end merely licking a few wounds, as opposed to a one-way trip to the […]
This is an introduction to a short series of posts about the fundamental approach crisis communication ninjas use to assess and respond to crisis situations for their organizations or clients. If you’re a manager without a crisis guru on staff – or without a plan – you’re assuming a huge amount of risk. When a […]
The Crisis Communicator 