A Joint Information Center operating at full tilt is a precise and frantic thing: Information flows up through the phone lines in the form of complex questions, community queries and downright pointed accusations. Reports and notifications from the different cells of the Incident Command Post are routed through the Public Information Officer to the JIC […]
Category Archives: From the Field
Note: A brief introduction, since this is the first guest post (of many, we hope) from our friend and colleague Thomas McKenzie. Mac isn’t just a PIO, who spends a LOT of time in the field, but is a member of the U.S. Coast Guard’s elite Public Information Assist Team, which is a component of […]
I’ve written on this subject in the past but with Hurricane Matthew being nigh and many of my former public information officer colleagues setting up in its path (or waiting for the call to do so,) I thought I’d re-rack a version of a post I wrote two years ago about some of the intangible lessons I […]
Atlantic hurricane season started today and lasts through November 30. The National Oceanic and Atmospheric Administration is predicting that there is a 70 percent chance for 10-16 named storms this year, with 1-4 of them being major hurricanes. If you live and work near the U.S. east or gulf coasts, or in the Caribbean, you should […]
It was about this time two years ago that Paul and I talked and both said, “Hey. We should do a crisis communication blog. Or something.” History. This year-end countdown has been fun for me, because I get to look over what we’ve published that People. Like. You. Actually. Like. (I. Get. To. Make. Up. […]
The Crisis Communicator 