A View from the Other Side: An Evacuated JIC Manager

  Allow us to introduce (and welcome) Sheri Benninghoven, APR, to The Crisis Communicator. Sheri is a Santa Barbara-based principal at SAE Communications and specializes in strategic and crisis communications planning, counsel and implementation for local governments and higher education institutions. In her past life she was a PIO for the city of Anaheim and the League of California […]

Podcast: Public Information for Hurricanes Harvey and Maria

Finally. As in, *finally* Thomas McKenzie’s and my schedules lined-up so we could talk about his back-to-back public information officer deployments for Hurricane Harvey, in Texas, and Hurricane Maria, in Puerto Rico, which I teased to you all last month here on the blog. Thomas and I spent a few minutes here (~28) talking about what […]

The Accidental PIO: Karma is a Bee-eye-itch … But a Good Teacher

I was a really sneaky TV news photog. The shot was more important than anything else and my only job was to get the shot that would help tell a story. You know the kind, right? Always trying to go off on their own to get the shot that’s in their head. Pretending to listen […]

Public Information Officer Hurricane Response Lessons Learned

A couple of months ago Thomas McKenzie – friend, colleague and frequent contributor here – and I were kicking around ideas for adding a podcast element to this blog. Days later he was deployed to Houston, then Corpus Christi for about three weeks of Hurricane Harvey incident response work. During and after that deployment we […]

The Accidental PIO: 6 Things a Pipeline Crisis Communicator Learned about Initial Response

Note: Brandon and I are amped to introduce readers to another savvy contributor to The Crisis Communicator blog. Terri Larson is one of the only industry-side crisis comms ninjas I’ve met who’s actually logged time as an “Initial” Public Information Officer for a major spill response and did so as the Incident Command System gods […]

Packing for Pear-Shaped: What to Bring to “The Big Uh-Oh”

When my team shows up, something has probably gone very wrong – but we’re at least equipped to deal with it.” I was the first one on the conference call. I hate conference calls. I jotted down the date and time in my notebook and a few things I wanted to ask while I waited […]