An often overlooked crisis communications tool – which has more power than many people give it credit for – is the after action report (AAR), or “lessons learned report,” if that sounds more familiar. A well-written AAR has several inherent benefits: It provides your leadership with a clear picture of you/your team’s important incident actions. […]
In times of crisis, the top communication objectives are typically to provide information to the public that will help them stay safe, that will tell them how they can help your organization to help them, to reassure and to instill confidence. All communication strategies and tactics, therefore, need to be developed with these objectives in […]
The Tampa Tribune published an article Sunday – the first day of Atlantic hurricane season – highlighting how federal and local response and recovery agencies have taken to social media in the last few years to communicate hazards to the public. The article’s author, Keith Morelli, notes: “Social media has quietly taken over as the […]
In the overall scheme of things, there’s two ways to manage crisis incident response, and the communications component that is part of it — just wing it and make it up as you go along, or take a systematic approach. I’ve witnessed both, and (spoiler alert!) the former might produce occasional successes (due, mostly, to […]
Paul and I have been talking a lot about this lately, and we realize that we’ve come to the point that we need more than the Internet to bridge a gap in our knowledge – we need YOU, fellow subject matter experts in emergency management, public information, crisis communications and/or disaster incident response to give […]
The Crisis Communicator 