“Concealed within his fortress, the lord of Mordor sees all. His gaze pierces cloud, shadow, earth, and flesh. You know of what I speak, Gandalf: a great Eye, lidless, wreathed in flame.” – The Lord of the Rings: The Fellowship of the Ring (film version) tl;dr — Identifying lessons learned and gaining knowledge from them […]
There has been a shooting incident at the Columbia mall. No additional details yet. PIO en route. Will update ASAP. — Howard County Police (@HCPDNews) January 25, 2014 Following crisis news in real time is nothing new. Orson Welles proved – at least in theory – in 1938, with his hour-long radio adaptation of War […]
This is an introduction to a short series of posts about the fundamental approach crisis communication ninjas use to assess and respond to crisis situations for their organizations or clients. If you’re a manager without a crisis guru on staff – or without a plan – you’re assuming a huge amount of risk. When a […]
If your experience in public relations is anything like mine, you routinely encounter managers who know how to do your job. Sure, they hired you, but not because they can’t do PR – anybody can do PR – but, because they don’t have the time so they give the job to you. Don’t worry, they’ll […]
The Crisis Communicator 