Katrina’s Environmental Catastrophe (That You Probably Never Heard Of)

Note: This piece is the last of four we’ve put together for the 10-year anniversary of Katrina. Paul and I reported to the U.S. Coast Guard’s Public Information Assist Team the summer of 2005. Our team was in the disaster zone from Aug. 28, the day before landfall, until Feb. 8.  It’s difficult to celebrate any kind of “anniversary” for the recovery phase […]

Crisis Planning: 6 Steps to Getting Buy-In from the Boss

I was contacted by a new colleague recently who was lamenting the lack of interest in crisis planning demonstrated by his C-suite managers. It’s true that of all the operations for which managers are responsible, assigning time, money, resources and “stress equity” to preparing for doomsday scenarios is an easy priority to put in the […]

10 Crisis Comms Planning Tips for Hurricane Season

Atlantic hurricane season starts June 1 (apparently, Ana didn’t get the memo), and U.S. National Hurricane Preparedness Week is May 24-30. If you live and work near the U.S. east or gulf coasts, or in the Caribbean, preparedness week is a good time not only to make sure that you’re prepared in general, but also that you’re prepared […]

21 Lessons Learned from SM SNAFUs

Last year I wrote about 10 things to consider when using SM (ok, it was mostly about Twitter) as a staple in your communication toolkit. I would consider this a companion post. Actually it was part of the “10 things post” but my buddy and post-partner, Paul, likes to break the goodness into smaller chunks from […]

Armchair Communicators (redux)

It’s been a busy few weeks for us. Brandon’s been finishing a summer session in pursuit of his philosophy degree and I’ve been traveling. Brandon calls it my Vision Quest (any Matthew Modine fans out there? Of course there are.) We’ve also been busy trying to turn this love affair of ours into a business. […]

Plan for the Worst-Case Scenario

There are 20 seconds left on a ticking clock, and you have no timeouts. Your starting quarterback is knocked out of the game, and the backup needs to move the ball another 20 yards to get within field goal range to force the game into overtime. As the offensive coordinator, it’s your job to call in the […]