The following may sound like a contentious view when you first read it, but I consider it a public service announcement when I write: if you have bad news or risk information to communicate to publics affected by your crisis, don’t ever (ever, ever, EVER) choose to hold a town hall meeting to do so. […]
Tag Archives: effective communication
In times of crisis, the top communication objectives are typically to provide information to the public that will help them stay safe, that will tell them how they can help your organization to help them, to reassure and to instill confidence. All communication strategies and tactics, therefore, need to be developed with these objectives in […]
The Tampa Tribune published an article Sunday – the first day of Atlantic hurricane season – highlighting how federal and local response and recovery agencies have taken to social media in the last few years to communicate hazards to the public. The article’s author, Keith Morelli, notes: “Social media has quietly taken over as the […]
If you’ve ever heard the phrase, “nature always moves toward an end,” the definition of the Greek word telos will be easy to understand: it is the end, purpose or – even better – the completion toward which everything in the world moves. The quote above is Aristotle paraphrased, and so is this, “art imitates […]
Update (16 May 2014): I posted this piece in a few groups on LinkedIn and communications/PR pros weighed-in on the topic – such good debate (and great, related tips) that I figured it would be good to include here – screen grabs of the conversation at the bottom of this post; rest of this piece is […]
The Crisis Communicator 