The first chapter of Kathleen Fearn-Banks’ “Crisis Communications: A Casebook Approach,” covers – as the chapter title indicates – “Crisis Communications Today.” Several topics in the text stood out for me during a recent reading: 1. The importance of being able to clearly define what constitutes a crisis A key point during a discussion of […]
Category Archives: Analysis
tl;dr – If there’s a possibility that something your organization is about to do will lead to perceived risks from stakeholders outside the organization, you need to have a risk communication and outreach plan in place before going forward with your operational plan. Americans used the phrase “the new normalcy” to describe how things had […]
Some reading assignments for a few classes got me to thinking about the power I’ve attributed to maxims throughout the years. Sure, they’re more of a “good to have” than a “must have” item, but so is everything else that doesn’t directly contribute to meeting your Maslows. But, as Socrates says in Plato’s Crito, “the […]
There has been a shooting incident at the Columbia mall. No additional details yet. PIO en route. Will update ASAP. — Howard County Police (@HCPDNews) January 25, 2014 Following crisis news in real time is nothing new. Orson Welles proved – at least in theory – in 1938, with his hour-long radio adaptation of War […]
The Crisis Communicator 