What’s the message? Doesn’t really matter whether you’re in crisis communications, marketing or an in-house corporate communication office – you’ve heard this question before, and probably asked it too. If your experience is like mine, there are no shortage of answers (from qualified sources and otherwise,) but it’s the next question that gets us hung up […]
Category Archives: Pro Tips
After a webinar I presented to emergency managers on crisis and risk communications during recovery from disaster I was asked, “Do you have a communication strategy for long term recovery?” To which I responded, (and I’m paraphrasing here,) “Yes. I do.” I used more words, but that was the gist. Now, I can’t say for […]
It’s been a busy few weeks for us. Brandon’s been finishing a summer session in pursuit of his philosophy degree and I’ve been traveling. Brandon calls it my Vision Quest (any Matthew Modine fans out there? Of course there are.) We’ve also been busy trying to turn this love affair of ours into a business. […]
When you collaborate with other individuals or organizations to mitigate large, complex or ongoing crises, an important component of your communication is community involvement. Among the many facts that need to be disseminated to affected stakeholders during and after any crisis are the risks involved and how an incident management team is handling them. The […]
Aristotle’s model of virtue ethics provides clear guidance on how professionals can best communicate with stakeholders during an emergency or disaster. Aristotle believed that the key to life was happiness, and that it was achieved by living virtuously – “all things in moderation,” basically, because in his treatise on the subject every virtue has TWO vices, […]
The Crisis Communicator 