Federal Response to Katrina, Silver Linings

It was projected to hit somewhere between Gulf Shores, Ala. and Houston – a stretch of about 500 miles. We wanted to be as close to the impact as possible before landfall, or it would be too late to do any good. Three teams were positioned at three locations throughout the Gulf region. My team set […]

Got Maxims?

Some reading assignments for a few classes got me to thinking about the power I’ve attributed to maxims throughout the years. Sure, they’re more of a “good to have” than a “must have” item, but so is everything else that doesn’t directly contribute to meeting your Maslows. But, as Socrates says in Plato’s Crito, “the […]

Crisis Comms 101: Preparing for the Inevitable

Crisis happens. I don’t think that’s a bumper sticker yet, but it should be. A manager who can anticipate the things that can go wrong and has a plan for them is way ahead of the curve.  You don’t have to know when and where crisis might strike in order to formulate a plan. You […]

Crisis Comms 101: The Anatomy of Crisis

This is the first of five posts outlining what crisis comms managers see when a crisis is looming, in terms any organizational manager will understand. Identifying crisis in the early stages vastly improves the odds of coming out on the other end merely licking a few wounds, as opposed to a one-way trip to the […]