21 Lessons Learned from SM SNAFUs

Last year I wrote about 10 things to consider when using SM (ok, it was mostly about Twitter) as a staple in your communication toolkit. I would consider this a companion post. Actually it was part of the “10 things post” but my buddy and post-partner, Paul, likes to break the goodness into smaller chunks from […]

Social Media Emergency Management Basics from Everyday Life

Recently my wife and I met up with several friends at our place and walked to the neighborhood craft brewery for conversation and beer sampling. A local food truck was stationed outside, and menus were placed here and there on the tables in the brewery tasting room – patrons could order high-end food from the truck […]

Instant Communications and the Crisis Messaging Model

  There has been a confirmed shooting at the Columbia mall. a PIO will be on scene shortly. No updates or new details yet. — Howard County Police (@HCPDNews) January 25, 2014 I recently spoke at a two-day all-hazard crisis incident response seminar in Berkeley, Calif., titled, “Thriving in the First 96 Hours.” Among other […]

SMEM and ICS Training for Comms Pros

If you work in U.S. emergency management, particularly at the local, county or state level, you are probably already aware of the fine courses provided at FEMA’s Emergency Management Institute – both the brick-and-mortar schoolhouse in the Maryland panhandle, and via their online presence. I’ve taken several courses at the school over the years, have […]