“Do as I say, not as I do.” I jabbed a man in the eye with a flash drive once for saying that. I prefer, “Do as I say, do as I do,” or, “Don’t do what I don’t do, don’t do what I don’t say.” (wait, what?) What was I getting ready to talk about? […]
Category Archives: Pro Tips
Last year I wrote about 10 things to consider when using SM (ok, it was mostly about Twitter) as a staple in your communication toolkit. I would consider this a companion post. Actually it was part of the “10 things post” but my buddy and post-partner, Paul, likes to break the goodness into smaller chunks from […]
I’ve been called on to communicate with people affected by oil spills, natural disasters and other critical incidents. What makes communicating to people affected by these sorts of events challenging is that they feel personally threatened by circumstances outside their control and by people they may not trust. This creates mental noise, which means information […]
Communicating is one of the most fundamental of human activities and the simplest of human processes, next to breathing. We begin communicating the second we leave the womb and, in many cases, before that with a kick or a stir. We communicate in much the same way that we breathe, without thinking much about it. […]
This past year reinforced the ongoing need for solid crisis management strategy and communication planning, regardless of what your organization does. I didn’t attribute this quote because in our community, as far as I can tell, this is essentially a cliché. It’s cliché because if my great, great grand pappy (conceptually pictured here) were a […]
The Crisis Communicator 