10 Crisis Comms Planning Tips for Hurricane Season

Atlantic hurricane season starts June 1 (apparently, Ana didn’t get the memo), and U.S. National Hurricane Preparedness Week is May 24-30. If you live and work near the U.S. east or gulf coasts, or in the Caribbean, preparedness week is a good time not only to make sure that you’re prepared in general, but also that you’re prepared […]

Disaster Response; the Public Info Officer’s Perspective (Part 1)

This is the first entry in a three-part series on what it’s like being deployed as a crisis incident public information officer. This entry covers the preparatory phase of incident response operations. When I met up for coffee with my friend and colleague Thomas McKenzie a few weeks ago, his black backpack had a wavy, […]

Incident Commanders and Strategic Comms

I recently spoke at a two-day all-hazard crisis incident response seminar in Berkeley, Calif., titled, “Thriving in the First 96 Hours.” Among other activities, I took part in a leadership panel to field questions about crisis communications. This is the last post in a series that has been adapted from my short responses to questions on the […]

Who is Reaching Out to You Before Disaster Strikes?

The Tampa Tribune published an article Sunday – the first day of Atlantic hurricane season – highlighting how federal and local response and recovery agencies have taken to social media in the last few years to communicate hazards to the public. The article’s author, Keith Morelli, notes: “Social media has quietly taken over as the […]

Resilient Crisis Communications

I live in one of the Rockefeller Foundation’s “100 Resilient Cities,” which is a program funding innovative thinking and action to overcome issues that challenge preparedness, response and recovery during crisis. Norfolk for instance, where I make my home, faces issues of serious coastal flooding problems and the inadequacy of its infrastructure to support mass evacuations. Resiliency is easy […]