Recognizing a Crisis Before it Becomes a Crisis

It’s a well known (and accurate) adage among crisis managers that success in responding to crisis is 90 percent in the planning and preparation. I don’t know if I agree 100 percent with the 90 percent mark but it’s pretty close. What isn’t as commonly understood is that a considerable portion of that last 10 […]

Crisis and Risk Communication and the Flint Water Crisis

I have to assume (from the fact that you’re reading this blog) that you, too, have been following the Flint, Mich., water crisis (#FlintWaterCrisis is a good place to start, if not). It has been changing every day and is a textbook example of a crisis and risk communication case study: a mid-sized, mostly poor, […]

Crisis Identification and Management

We are in the medal round for our year-end countdown of Top 10 Most Read Pieces of 2015 here on the blog. This bronze-winning piece was inspired by my philosophy coursework at Old Dominion University (Go Monarchs!). Really! I took a philosophy course on ethics and crisis communication, so it makes sense that I’d migrate […]

Social Media and Crisis: 6 Things You Should Do, 2 You Shouldn’t

Hey ho! Let’s go! Hey ho! Let’s go! We’re at #4 (that’s not a hashtag, that’s just a “number sign” [and then the number that comes after it]) in our countdown of the Top 10 Most Read Pieces of 2015 on the ol’ #CrisisComms blog (that. that was a hashtag). Have you ever read a […]

Putting the “I see!” in ICS for Communicators

Wow. 2015 sure happened, didn’t it? In the spirit of this season of giving, Paul and I are counting down (and re-sharing, re-posting, re-tweeting, re-facebooking, etc., etc.) our Top 10 Most Read Pieces (look at all those caps!) from this year of the Crisis Communicator blog. We’re continuously blown away by how many people visit […]