Here’s today’s public service announcement from me to you: if you have bad news or risk information to communicate to people affected by crisis, don’t ever (ever, ever, EVER) choose to hold a town hall meeting to do so. Some people look at me like I’m crazy when I say this – even veteran communicators – so […]
Tag Archives: Public Information
It’s 4th and goal, you’ve got the ball, there’s 5 seconds left in the game and your team is down by three. The coach sends you in from the sidelines with the final play of the game, confident that it’ll be a success and lead to victory. You get to the huddle, but decide you […]
Atlantic hurricane season starts June 1 (apparently, Ana didn’t get the memo), and U.S. National Hurricane Preparedness Week is May 24-30. If you live and work near the U.S. east or gulf coasts, or in the Caribbean, preparedness week is a good time not only to make sure that you’re prepared in general, but also that you’re prepared […]
This is the third entry in a three-part series on what it’s like being deployed as a crisis incident public information officer. The first entry covered the preparatory phase of incident response operations, and the second covered what it’s like once on-scene at an incident. This entry focuses on lessons learned from the incident. What […]
This past year reinforced the ongoing need for solid crisis management strategy and communication planning, regardless of what your organization does. I didn’t attribute this quote because in our community, as far as I can tell, this is essentially a cliché. It’s cliché because if my great, great grand pappy (conceptually pictured here) were a […]
The Crisis Communicator 